Organiser Terms & Refund Policy

You’re an “organiser” when you create an event on Burratix and offer tickets for sale. These terms are between you and Burratix, and they sit on top of our general Terms of Service. If anything here conflicts with the general terms, these organiser terms win for organiser activity.

Burratix operates in Australia only. To sell tickets you must be at least 18, be able to enter a binding contract, and be able to complete Stripe’s identity and bank verification for an Australian payout account.

Burratix uses Stripe Connect. When a fan buys a ticket to your event, the payment is processed as a single charge in which you are the seller of record. The fees are:

• A 5% booking fee on the ticket price after any discount. You can absorb this fee in the advertised ticket price or pass it on to the buyer; the checkout shows the buyer the total before payment.
• Ticket buyers also pay a flat A$0.55 service fee per order at checkout. Burratix retains the booking and service fees. There are no listing fees.

Stripe’s payment-processing costs are covered within this arrangement; you will not be separately invoiced for them. Because the current payment flow settles the remaining proceeds to your connected Stripe account, bank payments follow Stripe’s payout schedule. Paying your venue, suppliers and performers is your responsibility.

You are responsible for your own tax position, including GST registration and remittance where it applies to you. Burratix does not collect or remit GST on your ticket sales for you.

By publishing an event you agree that:

• You have the legal right to run the event and to sell tickets to it, including any venue booking, licences, permits and performer agreements.
• Your event listing is accurate — date, time, venue, line-up, age restrictions, capacity and what a ticket includes.
• You will run the event as advertised, or follow the cancellation and refund process below if you can't.
• You will comply with all applicable laws, including the Australian Consumer Law, liquor and venue licensing, and work health and safety obligations.
• You hold any insurance appropriate to your event.

Because you are the seller of record, refunds to ticket holders are your responsibility. The following is the minimum standard every organiser on Burratix must meet — you may offer a more generous policy, but not a less generous one.

• If you cancel an event — ticket holders are entitled to a full refund of the ticket price they paid. You must authorise these refunds promptly (as a guide, within 10 business days of the cancellation).
• If you materially reschedule or relocate — for example a new date or a different city — ticket holders who can’t attend the changed event are entitled to a full refund on request.
• Australian Consumer Law guarantees apply regardless of any policy you set. Where the event fails to meet a consumer guarantee (for example it doesn’t go ahead, or is materially not as described), ticket holders have remedies that cannot be excluded, restricted or modified.
• Change-of-mind refunds are at your discretion — but whatever policy you choose, you must state it clearly on your event listing before purchase.

Refunds are returned to the buyer through Stripe and are drawn from your balance for the proceeds of the refunded tickets. Where a ticket is refunded in full, Burratix will return its 5% platform fee on that ticket so you are not out of pocket on our cut for a refund.

To protect ticket holders, Stripe and Burratix may need to manage risk on your account:

• Stripe may hold a reserve or delay a payout on your connected account where its risk checks require it. Reserve and payout timing are governed by your Stripe Connected Account Agreement.
• If a buyer disputes a charge (a chargeback), the disputed amount and any associated fee may be deducted from your balance while the dispute is resolved.
• If refunds or chargebacks exceed your available balance, you are responsible for the shortfall, and we may recover it from future sales or directly from you.

Burratix is not a bank and does not provide credit. We facilitate payments through Stripe; the holding, reserving and payout of funds is performed by Stripe under its agreements with you.

Burratix exists to keep tickets fair, and that applies to organisers too:

• No markup resale on the platform. Tickets may only ever change hands at or below face value.
• You may opt your event into real-name / identity-bound tickets, in which case a buyer's verified name travels with each ticket and may be checked at the gate. Used to stop scalping, not to exclude legitimate fans.
• You must not list bots, bulk inventory, or fake scarcity, and you must not use Burratix to feed a secondary resale market.

Burratix runs an in-platform resale queue so a fan who can’t attend can pass their ticket on — at face value only. For resale, “face value” means the price the original buyer actually paid for that ticket (after any discount code), so nobody can ever profit by reselling. When a ticket to your event is resold:

• The buyer pays exactly the face value. The original ticket is voided and a new ticket is issued to the buyer — the old barcode stops working.
• The seller is refunded the face value minus a 15% artist royalty and a 5% platform fee. The person choosing to resell funds both — the buyer never pays above face.
• The 15% royalty is transferred to your connected Stripe account shortly after the event takes place. You must pass on the artist’s share of resale royalties in accordance with your performer agreements — the royalty exists to reward the artist, not to be retained as organiser margin.

A resold ticket carries the same entitlements as the original, and the new holder has the same rights under section 4. If you cancel the event after a resale, the resale buyer is refunded what they paid through the resale, and any resale royalty already transferred to you for that ticket may be withheld from, or recovered against, your balance. A completed resale is final for the seller — their refund under this section is their full entitlement for that ticket.

You can take your own event off sale at any time from your dashboard: unpublish it back to draft while nothing has sold, or cancel it once tickets exist (cancelling does not move money automatically — you remain responsible for refunds under section 4).

Burratix may unpublish, cancel, or remove an event, and may suspend an organiser account, where we reasonably believe these terms have been breached, where there is a risk to ticket holders, or where we are required to by law. Where practical we’ll tell you first.

You are responsible for your event and for any loss arising from it, and you agree to indemnify Burratix against claims by ticket holders or third parties arising from your event or your breach of these terms, except to the extent the loss is caused by Burratix.

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law that cannot lawfully be excluded. To the extent permitted by law, Burratix is not liable for indirect or consequential loss, and our total liability to you is limited to the platform fees we earned on the event in question.

We may update these terms as the platform evolves. If a change materially affects your obligations, we’ll let you know and may ask you to accept the updated terms before publishing further events. The version in force is the one shown here at the time you publish.

Questions about these terms or a specific event? Email hello@burratix.com.